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Rated Excellent

Delivery Policy

1. Order Processing Time

All orders are processed within 1–3 working days (excluding weekends and public holidays) after order confirmation and payment verification.

If we experience a high volume of orders, processing may be slightly delayed. In such cases, customers will be notified via email.

2. Delivery Timeframes

Once dispatched, orders are delivered within 2–10 working days.

Total estimated delivery time is 3–13 working days, including order processing and shipping.

Delivery times may vary depending on:

  • Customer location

  • Product availability

  • Courier service operations

  • External factors such as weather conditions or public holidays

3. Shipping Coverage

We currently ship to all serviceable locations within the country where our courier partners operate.

If your delivery address is outside our standard service areas, we will contact you before dispatch to confirm availability or discuss alternative solutions.

4. Shipping Costs

We offer free shipping nationwide.

Any additional delivery charges (such as remote area surcharges) will be communicated to the customer prior to dispatch.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available), allowing you to monitor the status of your delivery.

6. Delays & Exceptions

While we aim to meet all estimated delivery timelines, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Force majeure events

Beds Online Store is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

7. Damaged or Missing Items

Customers must report damaged, missing, or incorrect items within 48 hours of delivery. Please contact our customer support team with order details and supporting photos (if applicable).

8. Contact Information

For shipping-related questions or concerns, please contact us through our official customer support channels listed on our website.